Return, Refund & Cancellation Policy

At ShuvoPro, operated by Aurora E-Commerce (Bangladesh) and Aurora E-Commerce Ltd (United Kingdom), we are committed to providing high-quality online learning experiences, educational resources, playbooks, guides, and related services.

If you are not satisfied with your purchase or experience an issue with accessing your purchased learning materials, please review our refund and cancellation policy below.

Online Courses or Learning Programs

Where ShuvoPro offers an online course or structured learning program, refund requests may be submitted within 7 days of purchase, provided that the course or learning content has not been substantially completed, accessed, or consumed.

Where course progress can be measured, ShuvoPro may consider the amount of content already completed when reviewing a refund request.

eBooks, Playbooks, Guides & Downloadable Learning Resources

Due to the nature of electronically delivered learning resources, refunds are generally not available once an eBook, playbook, PDF, guide, template, or other downloadable learning material has been accessed or downloaded.

A refund may still be considered where:

• a duplicate payment was made;
• an incorrect or unauthorized transaction occurred;
• payment was successfully completed but access was not provided;
• a technical issue prevents access and cannot reasonably be resolved by our support team; or
• a refund is otherwise required under applicable law.

Workshops, Live Sessions or Other Scheduled Services

Where ShuvoPro offers a workshop, live session, consultation, or other scheduled learning service, cancellation and refund requests should normally be submitted at least 48 hours before the scheduled start time.

Once the session or service has started or been provided, a refund may no longer be available unless otherwise agreed by ShuvoPro or required by applicable law.

Refunds will generally not be provided in the following situations:

• downloadable learning materials have already been accessed or downloaded;
• a learning resource or educational service has already been substantially used or consumed;
• the request is based solely on a change of mind after access has been provided;
• the refund request is submitted outside the applicable eligibility period;
• the customer has violated ShuvoPro's Terms & Conditions or misused the service; or
• the issue is caused by circumstances unrelated to ShuvoPro's service or delivery.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

To request a refund, please contact:

Email: [email protected]
Phone: +8801811803126

Please provide:

• your full name;
• the email address used for the purchase;
• your order or transaction reference;
• date of purchase;
• payment method; and
• reason for requesting the refund.

Our support team will review your request and notify you of the outcome.

If additional information is required to verify the transaction or investigate an issue, we may contact you before making a decision.

If approved, the refund will be processed through the original payment method within 7–10 working days.

The exact time required for the refunded amount to appear in your account may depend on your bank, card issuer, mobile financial service provider, Stripe, SSLCOMMERZ, or other applicable payment provider.

Where access to an educational service or learning resource has not yet been provided, customers may contact us to request cancellation.

Once access has been activated or learning materials have been delivered, cancellation may no longer be available unless the purchase qualifies for a refund under this policy.

If ShuvoPro cancels a paid service before providing it, the customer will be eligible for an appropriate refund.

In cases involving:

• technical issues;
• duplicate payments;
• unauthorized transactions;
• incorrect charges; or
• payment completed without receiving access,

Please contact us as soon as possible.

We will review these situations on a case-by-case basis and take appropriate action, which may include restoring access, correcting the transaction, or issuing an eligible refund.

ShuvoPro provides online educational services and learning resources electronically.

Following successful payment, access instructions and/or purchased learning materials are provided through the website, customer access page, email, or another electronic delivery method associated with the service purchased.

No physical shipping is required unless a specific offer expressly states otherwise.

We reserve the right to update this Return, Refund & Cancellation Policy when necessary to reflect changes to our services, business operations, payment providers, or applicable requirements.

The latest version of this policy will always be published on the ShuvoPro website.

For questions regarding refunds, cancellations, or payment issues, please contact:

ShuvoPro

Aurora E-Commerce (Bangladesh)
28 & 29 The Unity
Karnafuli R/A, Gate No. 01, Road 02
Halishahar, Chittagong, Bangladesh
Trade License No.: TRAD/CHTG/021444/2024

Aurora E-Commerce Ltd
Registered in England & Wales
Company No.: 14071140

Email: [email protected]
Phone: +8801811803126